Overview
At DITCO Inc., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a flexible return and refund policy subject to the terms and conditions below.
1. Returns
a. You may return any unused and unopened item purchased from our website within 30 days of delivery for a full refund, less the cost of shipping.
b. To initiate a return, please contact our customer service team at [insert contact information]. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
c. You must include the RMA number with your returned item. Returns without an RMA number will not be accepted.
d. You are responsible for the cost of shipping the returned item to us.
e. Once we receive your returned item, we will inspect it and process your refund within 7 business days.
2. Refunds
a. We will issue a refund for the full purchase price of the item, less the cost of shipping, to the original payment method used to make the purchase.
b. Refunds will be processed within 7 business days of receipt of the returned item.
c. If your refund is approved, the refund will be automatically applied to your original payment method.
3. Damaged or Defective Items
a. If you receive a damaged or defective item, please contact our customer service team at [insert contact information] within 48 hours of receipt of the item.
b. We may request that you provide photographs of the damaged or defective item.
c. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
d. We will cover the cost of shipping the damaged or defective item back to us.
e. Once we receive the damaged or defective item, we will inspect it and process your refund or replacement within 7 business days.
4. Exceptions
a. We do not accept returns or issue refunds for items that have been used or opened.
b. We do not accept returns or issue refunds for items purchased from a third-party retailer.
c. We reserve the right to refuse any return or refund request that does not comply with this policy.
If you have any questions or concerns about our return and refund policy, please contact our customer service team at [email protected].